Privacy Policy.
Introduction
Ruru Workplace Solutions Ltd (referred to in this privacy policy as “we”, “our” or “us”) is an independent workplace investigation, workplace support and human resource consultancy services provider.
This privacy policy outlines how we collect, use, and protect personal information from Users in compliance with the Privacy Act 2020. “Users” (each individually a “User”) for the purposes of this policy includes anyone who accesses our website (ruruws.co.nz) or engages with any products or services offered by us.
Personal information is information about Users that identifies the User, or by which a User’s identity can reasonably be ascertained.
The privacy and protection of Users’ information is of absolute importance to us. We are committed to protecting Users’ privacy and ensuring that Users’ personal information is handled in a safe and responsible manner.
Compliance with the Privacy Act 2020
We adhere to the principles outlined in the Privacy Act 2020, which governs how we collect, hold, use, and disclose personal information. Our practices are designed to protect Users’ privacy and give Users confidence in the way their personal data is managed.
Information Collected
We collect various types of personal information to provide our services effectively. This may include:
Personal identification details (including but not limited to: name, role, address and contact information) for Users and their authorised representatives (where applicable)
Billing information (including billing addresses)
Workplace information and all documents related to Users’ engagement with us
Communications between Users and their legal team, relating to your engagement with us
Any other personal information which is reasonably required to provide our services
Non-identifying statistical information about all visits to our website
Method of Collection
Where possible, personal information obtained will be collected directly from the User. Methods of collection include but are not limited to when Users:
visit our website (noting however that Users may visit our website anonymously)
register on the website
subscribe to the newsletter
respond to a survey
fill out a form in connection with other activities, services, features or resources we make available on our website
communicate with us via email, text message, phone call, mail, face-to-face or any other method of communication for the purpose of engaging our services and/or providing information we request in order to perform our services
In some circumstances, it may be necessary for us to obtain personal information about a User from another person or a third-party agency. We may also collect publicly available personal information where it is relevant to provision of our services.
Purpose of Collection
We collect your personal information to enable us to effectively provide workplace investigation, workplace support and human resource consultancy services to Users and to keep Users up to date with any industry practice information or information about our services or events. For example, we may use Users’ personal information for the following purposes:
To reply to queries from Users
To provide our services to Users
To communicate with Users regarding the work they have engaged us to complete
To comply with any legal and regulatory requirements
To improve our services and client experience
To send Users information (with their consent) such as Ruru Workplace Solutions newsletters and invitations to events or functions
To help us improve and better market our services
To enable us to undertake our business processes, (such as invoicing Users for our services)
To identify what information on our website is of interest, monitor system performance and help us make the website and information within it, more useful to Users.
If you do not provide us with certain personal information
If a client User does not to provide us with their personal details, billing information, workplace information and documents relating to the services the User has asked us to provide, or any other information or communications required to complete the engagement, we will be unable to work for the User.
Our cookie policy
Our website uses technology which is commonly referred to as ‘cookies’. Cookies are small text files that are placed in a User’s browser by the websites they visit. They are widely used to help users navigate websites efficiently, to perform certain functions on the sites, and/or to provide site owners with information about how their sites are used.
Tracking cookies can also be used with analytic tools to analyse web traffic data. When using tracking cookies, the data is only stored in an aggregated form and an individual User cannot be personally identified from this information. The use of tracking cookies helps us provide additional functionality for Users and enables us to analyse site usage more accurately.
Social media cookies
We may from time to time use social media on our website (e.g. through embedded links) to help communicate our messages and give Users the best experience.
These social media services have their own privacy policies and may track Users’ use of our website on those pages where their links are displayed. They do this by the use, for example, of persistent session cookies and their tracking may be associated with a User’s profile with them.
Most web browsers will allow cookies by default; however, Users can set their browser to refuse cookies or to let them know when they are about to receive one. Turning off cookies will not affect Users’ ability to use our website.
To learn more about cookies and how you can manage them in your web browser, visit:
Disclosure of personal information
We may share Users’ personal information with third-parties in the following circumstances:
When the User has specifically authorised us to do so
With service providers that enable us to store, manage, audit and analyse information we hold
When required by law or regulatory authorities
Security of personal information
Security of Users’ personal information is important to us. We take all reasonable steps to protect the information from misuse, loss, unauthorised access or disclosure. Ways in which we protect personal information include:
External and internal building security
Storing information in secure and access-controlled systems
Privacy Act training for staff
User Rights
Users have the following rights regarding their personal information held by us:
The right to access their personal information; and
The right to request correction of any inaccuracies in their personal information.
To exercise these rights, please contact us using the details provided below.
Please note that a User’s right to request personal information is subject to sections 49-53 of the Privacy Act, which provide various grounds for withholding personal information from a User. We will only ever withhold information where necessary.
We may also charge a User the reasonable costs incurred by us in providing them with copies of their personal information.
Contact Details
If you have any questions or concerns about our privacy policy or practices, or if you wish to exercise your rights regarding your personal information, please contact us at:
021 476 410
Changes to this privacy policy
We have the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this website, or engaging our services, you signify your acceptance of this policy. If you do not agree to this policy, please discontinue use of our website and/or services. Your continued use of our website and/or services following the posting of changes to this policy will be deemed your acceptance of those changes.
Conclusion
Your privacy is of utmost importance to us. We are committed to ensuring that your personal information is handled responsibly and securely. Thank you for trusting us with your workplace service’s needs.